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Shipping and Delivery

At City Chef we strive to make your delivery a positive experience. We take pride in making sure your order arrives to your destination as quickly and safely as possible. Most in stock items are shipped via Canada Post Expedited Parcel from our warehouse in Richmond, BC usually within 24 hours from receipt of your order. Some items may be shipped direct from the vendor, but always originating in Canada, so you never have to worry about extra duty, taxes or brokerage fees. Some heavier items or items that are sent directly from the vendor may take longer. Sometimes items ordered may be out of stock. In that case you will be informed by email on the estimated delivery time or you may refer to the Product Details page of a particular product for estimated delivery times. We generally restock fairly quickly so only a short delay is expected, unless our supplier is back-ordered. If you have been informed that your order has shipped and it has not arrived within the expected time frame, please contact us with your order number, name, and phone number.

Orders submitted with a wrong or incomplete address, will be charged the extra cost to re-ship. Please make sure your shipping address is correct and complete.

Shipping and Handling Charges

Average Shipping Time
British Columbia
$8.00 plus $1.00 per kg
1-3 business days
Alberta & Saskatchewan
$11 plus $1 per kg
2-4 business days
$12 plus $1.10 per kg
3-5 business days
Ontario & Quebec
$12 plus $1.10 per kg
4-6 business days
Maritime Provinces
$14 plus $1.20 per kg
5-9 business days
NWT & Yukon
$14 plus $1.30 per kg
5-17 business days
$18.95 plus $6.00 per kg
10-21 business days
United States
Please call for shipping rates to the USA.
4-10 business days
We do not ship outside of North America

  *Prices in Canadian Dollars and include insurance. Shipping and handling charges are subject to applicable taxes.
  *Shipping times are based on In Stock items and apply to most major geographical areas.
  *If you require faster shipping methods please contact us and we can arrange for your request.
  *Rural or remote geographical locations are subject to extra shipping charges.

Orders Sent to the United States

USA orders may be subject to import duties , brokerage fees and local sales taxes that may be levied once your order reaches your country. These additional charges for customs clearance are the sole responsibility of the addressee; we have no control over these charges and cannot predict what they might be. For further information, you should contact your local customs office for further details.

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