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Customer Assistance

At CityChef.ca we strive to make your online shopping experience easy, pleasurable and fun. That's the way shopping should be! So, if you need help choosing an item or questions regarding your order we're always happy to assist you.
Please Contact Us by email anytime. We will try to respond within one business day. If you need to talk with someone in person, please call toll free at 1-866-734-5332 or 604-271-5332 within the Greater Vancouver area during our normal business hours which are Monday to Friday 10:00am to 3:00pm PST.

Ordering Information

All prices are in Canadian Dollars and orders are shipped from our warehouse in Richmond, BC Canada. Some items may be shipped direct from the Vendor but always originating in Canada so you never have to worry about extra duty, taxes or brokerage fees. For our US customers please use our Currency Converter link at the bottom of the page to check current daily exchange rates. Your bank, who issued your credit card, will determine your exact exchange rate and you will see that reflected on your credit card statement. Canadian residents are subject to GST or HST, based on where your order is shipped to. As of April 1, 2013 the sales tax applied to the following Canadian Provinces and Territories are: BC GST 5%/PST 7%. ON HST 13%, PEI HST 14%, NL. NB, & NS HST 15%. All other Provinces and Territories are 5% GST Only.

Orders Shipped to the United States

Orders shipped to the USA are tax exempt but may be subject to import duties, brokerage fees and local sales tax that may be levied once your order reaches your country. These additional charges for customs clearance are the sole responsibility of the addressee; we have no control over these charges and cannot predict what they might be. For further information, you should contact your local customs office for further details.

We accept Visa, Mastercard, American Express, Visa Debit & PayPal. Please see are Shipping & Delivery page for delivery information.



Security Information

Please feel assured that your credit information is safe. GeoTrust's True BusinessID are utilizing the highest level of encryption or security possible. This means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated. Please see our
Privacy & Security policy for more information or click the Geo Trust logo below for Authentic Site confirmation.



About Manufacturer's Warranty:

Many of the products we sell are backed by manufacturer's limited warranties. All manufacturer's warranties for products purchased through City Chef are the responsibility of the respective manufacturers. All issues, claims and questions concerning product warranties should be submitted directly to the manufacturers. No other warranty of any kind, express or implied is made by us respecting the products sold. Buyer assumes all risk and liability whatsoever resulting from the use of said products. If you are not sure what the manufacturers warranty is, please contact us and we will be happy to let you know.

Other Terms of Use

At City Chef we will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the web site are current, correct and error free. Although we aim to keep the web site as accurate as possible, the information, including product descriptions, appearing on this web site are not warranted or bound by any such inaccuracies. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause. Although we try our best to keep this web site running at optimal performance, technical interruptions may sometimes occur. City Chef makes no guarantees that the operation of the web site will be uninterrupted or error free and will not be held responsible for the consequences of any interruptions, errors or technical problems.

City Chef reserves the right to withdraw any product(s) from this web site at any time and/or remove or edit any materials or content on this web site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this web site whether or not that product has been sold.

Your Consent

When you use this web site, you are automatically agreeing that both your access to the site and your use of it are:
  • Subject to the terms and conditions as stated herein, which may change at any time without notice.
  • Consent to our Privacy & Security Policies
  • Consent to our Returns & Exchanges Policies
  • Subject to all applicable laws.
  • Undertaken at your own risk.



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